Customers nowadays tend to ignore the difference between sales and support. Both of these things are very different from one another. On one hand the sales department needs to find ways to increase sales for a company, whereas the support panel is charged with the duty to help the customers figure out the products or services that they have purchased. However, nowadays customers tend to contact the support department for sales questions or it can be the other way around. This however is not a completely bad thing as you can use it to your advantage.
Some Ways To Use Support To Increase Sales
Support can be used in favor of sales as it can help increase it. Below you will find some of the best ways to increase your sales using customer support.
• Quick Replies
• Praise Worthy Responses
• Helpful Advice
• Let The Agents Do Their Jobs
• Become A Hero
• Try To Build A Relationship
• Use Live Chat Modules
1. Quick Replies
One of the main things that you should do in order to increase sales for your PrestaShop website is to make sure that your sales representatives are able to give quick replies to the customers. According to research, customers nowadays expect the company to give an answer within 5 minutes and if they are not treated with one within the time then they start to get impatient. So you need to make sure that your customer remains calm and is able to listen and understand what you have to say about his questions. You should choose the live chat PrestaShop and support online response to your customers quickly.
If customers are treated with a quick response then there is a high chance that they will end up paying more for a service. Such a service can even turn your customer into an ambassador of the brand and might affect the sales positively.
2. Praise Worthy Responses
Another thing to keep in mind is that your sales reps should give good responses and replies to the customers. This is because if a customer gets a helpful response from the brand then they tend to tell their peers about your customer service. In this way more people get to know about your company and this can increase your sales.
More people will start to visit your website and this will ultimately increase your sales and generate a lot of profit for your company.
3. Helpful Advice
When a customer contacts customer support then they are probably looking for some help. Some customers are unable to understand that what a product is and how it works and that is why they need help. When such an occasion arises then ensure that the customer gets the best advice possible. This is because if the customer finds your advice helpful and likes the product then they will surely leave a positive review for your company. The math is simple at this point, the more positive reviews you have the more customers you will attract.
4. Let The Agents Do Their Jobs
Brands needs to give their representatives full liberty when they are talking to customers. This is because sales reps are given scripts to follow then customers start to get weary as they are not able to get the answers that they wanted and that really frustrates them. So, if the reps are let loose and allowed to talk in the manner they want then the customer can easily be satisfied with good answers.
5. Become A Hero
In order to make the most of your customer support and help the sales it is important to trust your representatives. It is very important to make sure that the people who are talking to the customer are fully educated about the products and are able to give the best answers. If the representatives are able to this then the customers will easily be impressed and that is what you want as a company.
6. Try To Build A Relationship
It is very important to build a good relationship with the customers because for a company to prosper it is mandatory to have good relationship with the customers. This can only be achieved if the brand finds the best ways to keep the customers happy and talking to them is one of the most effective ways.
7. Use Live Chat Modules
Besides using the blog to share news, ideas about your products and newsletter popup to collect customer information, you can use live chat PrestaShop module to communicate directly to customers. Live chat modules are something that must be used by all PrestaShop website. This is because they provide the best possible medium for the customers to communicate with the brand. With these modules the customers are able to save a lot of time as quick responses are given.
These were 7 of the most important things that you should know if you want to make the most of customer support to help your business.